Contact Us

1. Who We Are
   Lucky-Mister.com is an independent casino review and comparison website for UK readers. We do not operate any gambling services and cannot access your player accounts with third-party operators. For questions about an operator account, payments, KYC, or bonuses, please contact that operator directly.
2. How to Reach Us
   Email (primary): support@lucky-mister.com
   Typical response time: 1–2 working days (Mon–Fri, UK time).
   When you write, include a clear subject line and relevant URLs/screenshots so we can help faster.
3. What We Can Help With
   • Website feedback, broken links, outdated ratings, or correction requests
   • Editorial enquiries, brand/profile updates, and press/PR outreach
   • Affiliate/partnership enquiries related to listings and commercial disclosures
   • Privacy requests (access, rectification, deletion) relating to data processed on Lucky-Mister.com
   • Accessibility feedback and suggestions to improve the UK user experience
4. What We Cannot Do
   • We cannot access or modify your casino/sportsbook account with any operator
   • We cannot verify KYC documents, approve withdrawals, or credit bonuses on third-party sites
   • We cannot provide legal or financial advice about gambling or tax matters
   For these topics, contact the operator’s customer support or consult a qualified professional.
5. Complaints About Operators (Guidance)
   If you have a dispute with an operator (e.g., KYC, withdrawal, bonus terms), follow this path:
   a) Contact the operator’s customer support via live chat/email and keep the ticket ID.
   b) Escalate through the operator’s internal complaints process (check their “Complaints” page).
   c) If the operator is UK-licensed and you remain unsatisfied after their final response, you may raise the matter with their designated ADR (e.g., IBAS) as stated in their terms.
   Note: Lucky-Mister.com is not an ADR and cannot mediate disputes.
6. Editorial Corrections & Right of Reply
   If you represent a brand featured on Lucky-Mister.com and believe information is inaccurate or incomplete, email support@lucky-mister.com with:
   • Page URL(s) and the exact passage to review
   • Evidence or official documentation
   • Your contact details and role with the brand
   We will review and, where appropriate, update content within a reasonable timeframe.
7. Privacy & Data Requests (UK)
   To exercise your UK GDPR rights (access, rectification, erasure, objection, restriction, portability, or consent withdrawal) for data we process on Lucky-Mister.com, email support@lucky-mister.com. We may request information to verify your identity before actioning a request. For more details, see our Privacy Policy.
8. Responsible Gaming (UK Resources)
   Gambling involves risk. If you choose to play, do so responsibly and seek help if needed:
   • BeGambleAware — begambleaware.org | 0808 8020 133
   • GAMSTOP — gamstop.co.uk (free self-exclusion across UK-licensed operators)
   • GamCare — gamcare.org.uk (live chat, helpline, treatment services)
   We encourage setting limits, taking breaks, and never chasing losses.
9. Security & Abuse Reports
   To report a security issue, phishing attempt, or misuse of our brand, email support@lucky-mister.com with evidence (headers, screenshots, URLs). We appreciate responsible disclosure.
10. Postal Correspondence
    If you require a postal address for formal correspondence, please email support@lucky-mister.com with details of your request; we will provide the appropriate address for service.
11. Availability
    Our inbox is monitored during UK business hours. During peak periods or holidays, responses may take slightly longer. We aim to acknowledge all enquiries promptly and provide a full response as soon as possible.

Last Updated: 06.09.25